Team Education

Configuration: Full System
Target Audience: Employees
Goal: Improve customer service/retention through internal education & training
Recommended Duration: 6-12 Months

Your employees are the face and voice of your company…and are the key to your financial performance. When you consider that a single, negative interaction between an employee and a guest can have major ramifications, creating deeper levels of engagement and buy-in across your entire team becomes even more mission critical.

Research studies show that more gamified-type learning leads to 17% higher productivity, 20% greater sales, 21% greater player retention and profitability. “Simply put, engaged employees produce better business outcomes than other employees – across industry, company size and nationality, and in good economic times and bad.” Gallup Management Consulting.

The key to your success is configuring REACH to continuously engage your employees with video learning, quizzes and other activity methods that keep your employees knowledgeable, connected to the property and aligned with your ongoing business goals. Our internal communication experts work with you to develop a customized solution to meet your needs. Your team members learn what you need them to on a daily, weekly, or monthly basis as you decide the content that is most important at any given time.

Employees are rewarded for their participation in real-time through leveling up, leaderboards, badges, and even drawing entries. The more they participate, the more they earn and are rewarded. It’s also a fantastic platform to feature major company announcements and to recognize outstanding performances by employees, not to mention a perfect vehicle for onboarding.

Keeping your employees up to date and enthusiastic about all aspects of your business is key to increased customer service, higher retention, revenue profitability.

Team Education

Configuration: Full System
Target Audience: Employees
Goal: Improve customer service/retention through internal education & training
Recommended Duration: 6-12 Months

Your employees are the face and voice of your company…and are the key to your financial performance. When you consider that a single, negative interaction between an employee and a guest can have major ramifications, creating deeper levels of engagement and buy-in across your entire team becomes even more mission critical.

Research studies show that more gamified-type learning leads to 17% higher productivity, 20% greater sales, 21% greater player retention and profitability. “Simply put, engaged employees produce better business outcomes than other employees – across industry, company size and nationality, and in good economic times and bad.” Gallup Management Consulting.

The key to your success is configuring REACH to continuously engage your employees with video learning, quizzes and other activity methods that keep your employees knowledgeable, connected to the property and aligned with your ongoing business goals. Our internal communication experts work with you to develop a customized solution to meet your needs. Your team members learn what you need them to on a daily, weekly, or monthly basis as you decide the content that is most important at any given time.

Employees are rewarded for their participation in real-time through leveling up, leaderboards, badges, and even drawing entries. The more they participate, the more they earn and are rewarded. It’s also a fantastic platform to feature major company announcements and to recognize outstanding performances by employees, not to mention a perfect vehicle for onboarding.

Keeping your employees up to date and enthusiastic about all aspects of your business is key to increased customer service, higher retention, revenue profitability.