Team Education
The discussion of reopening has now moved to the planning stages for many properties. With that, unprecedented challenges and the “new realities” of business operations are upon us, including:
- The exact day of your reopening
- Establishing new protocols that will adhere to tribal, local, state and federal standards
- The safety of team members and players
- Rebuilding your business
How do you plan to educate your team on all the above so that you achieve your ultimate goal of helping your patrons feeling secure about returning to and enjoying your property?
The Importance of Team Engagement
Engaging team members under normal conditions can be difficult. Yet, the importance of it cannot be underestimated. Your employees are the face and voice of your property – and one of the keys to your financial performance. When you consider that a single, negative interaction between an employee and a guest can have major ramifications, creating deeper levels of engagement and buy-in across your entire team becomes even more mission critical – especially now.
Research studies show that our type of learning leads to 17% higher productivity, 20% greater revenue, 21% greater player retention and profitability.
Under these unprecedented conditions, the ability for your team to quickly learn, retain, understand and implement new procedures is vital to your business. We can help you succeed.
REACH™ Team is an interactive e-learning system designed to make your employees knowledgeable, help make your property post-COVID compliant and your players safe. It is the ideal solution for engaging team members in a highly effective manner as it re-enforces key learnings, your commitment to your players and your property’s position in and pledge to the marketplace as “The Safe Place to Play.”
Curriculum to Fit Your Needs
REACH™ can integrate into your existing intranet or serve as a new stand-alone element. The level of customization with REACH™ is entirely in your control.
We’re Ready When You Are
Learn more about how we can help make your reopening a successful one. Contact Heather Lee Lommori at hlee@engagednation.com or call (702) 275-7731 today to learn all about how our award-winning REACH™ Interactive eLearning System can work for you.
Team Education
Configuration: Full Platform
Target Audience: Employees
Goal: Improve customer service/retention through internal education & training
Recommended Duration: 6-12 Months
Your employees are the face and voice of your company…and are the key to your financial performance. When you consider that a single, negative interaction between an employee and a guest can have major ramifications, creating deeper levels of engagement and buy-in across your entire team becomes even more mission critical.
Research studies show that more gamified-type learning leads to 17% higher productivity, 20% greater sales, 21% greater player retention and profitability. “Simply put, engaged employees produce better business outcomes than other employees – across industry, company size and nationality, and in good economic times and bad.” Gallup Management Consulting.
The key to your success is configuring REACH to continuously engage your employees with video learning, quizzes and other activity methods that keep your employees knowledgeable, connected to the property and aligned with your ongoing business goals. Our internal communication experts work with you to develop a customized solution to meet your needs. Your team members learn what you need them to on a daily, weekly, or monthly basis as you decide the content that is most important at any given time.
Employees are rewarded for their participation in real-time through leveling up, leaderboards, badges, and even drawing entries. The more they participate, the more they earn and are rewarded. It’s also a fantastic platform to feature major company announcements and to recognize outstanding performances by employees, not to mention a perfect vehicle for onboarding.
Keeping your employees up to date and enthusiastic about all aspects of your business is key to increased customer service, higher retention, revenue profitability.